Privacy Policy

PRIVACY POLICY — BOOK A TRADIE Last updated: [EFFECTIVE DATE] This Privacy Policy explains how Book A Tradie ("we", "us", "our") collects, uses, shares and protects your personal information, in line with South Africa's Protection of Personal Information Act (POPIA). WHO IS RESPONSIBLE Book A Tradie is the Responsible Party. Information Officer: [YOUR FULL NAME], [PRIVACY CONTACT EMAIL]. Address: [REGISTERED / PHYSICAL ADDRESS], Gqeberha, South Africa. WHO CAN USE THE APP The app is for adults aged 18 and older. It connects clients (who need work done) with tradespeople ("tradies"). WHAT WE COLLECT • Account and profile info (email, name, role, and for tradies: trade, photo, service area). • Verification documents (ID and qualification documents) from tradies who apply to be verified — treated as special personal information. • Property and job details and photos you add. • Your location, to show tradies near you and power the map. • Chat messages between clients and tradies. Please note: our authorised staff may review chat content for safety, dispute resolution, fraud prevention, and to enforce our Terms. • Reviews and ratings, subscription status, a push-notification token, and basic device info. WHY WE USE IT To create and manage your account, match clients and tradies, verify tradies, send notifications, keep the platform safe, and manage subscriptions. WHO WE SHARE IT WITH We do not sell your information. We share it by design between matched clients and tradies, and with service providers who help us run the app (hosting, notifications, email, payments). We disclose information where the law requires it. CROSS-BORDER Some providers store data on servers outside South Africa; we take reasonable steps to keep it protected to POPIA standards. YOUR RIGHTS You can ask to access, correct, or delete your information, withdraw consent for marketing, or object to certain processing. Contact [PRIVACY CONTACT EMAIL]. You may also complain to the Information Regulator (inforegulator.org.za). SECURITY & RETENTION We use encryption, access controls, and database security rules, and keep your information only as long as needed or as required by law. By continuing, you confirm you have read and understood this Privacy Policy.