Delete your account and data

How to request deletion

Email info@bookatradie.co.za from the email address on your account, with the subject Delete my account. You do not need the app installed to make the request.

We will confirm we have received it within 2 business days, and complete the deletion within 30 days. We may ask one question to confirm it is really you — we will never ask for your password.

What gets deleted

• Your name, email address, phone number and profile photo
• Your South African ID number, ID document and any verification documents you uploaded
• For tradespeople: trade accreditations, insurance and company documents, service area and call-out settings
• Your saved properties, their addresses and map pins
• Photos you uploaded of jobs or completed work
• Your messages, and your device's push-notification token
• Your sign-in credentials — the account itself is removed and cannot be recovered

What we have to keep, and for how long

A few things we cannot delete straight away, because the law requires us to keep them or because another person has a right to them:

• Invoices and payment records — 5 years. Required by the Companies Act and tax legislation.
• Records of a completed job — 3 years. Both you and the other party may need these if a dispute or an insurance claim arises. Your name is removed from these records where it is not needed.
• Reviews you wrote about someone else. These stay on their profile but are separated from your name and shown as from a deleted account, because removing them would misrepresent that person's rating.

When those periods end we delete the information, or de-identify it so it can no longer be linked to you.

If you have a live job or subscription

If you are part way through a job, we will ask you to finish or cancel it first, so the other party is not left stranded. If you have an active subscription, cancel it in the app before requesting deletion, or tell us and we will cancel it for you — deleting your account does not by itself stop a payment taken through the Apple App Store or Google Play.

Your other rights

You do not have to delete everything. You can also ask us to correct information that is wrong, to send you a copy of what we hold, or to stop using your information for a particular purpose. See our Privacy Policy and POPIA notice.

Questions

Information Officer: Jason Egerton · info@bookatradie.co.za · Book A Tradie (Pty) Ltd, 13 Lionel Road, Walmer Downs, Gqeberha.