Delete your account and data

How to delete your account

In the app or on the website: sign in, open your Profile and tap Delete my account. You confirm with your password, and the account is deleted straight away.

By email: if you cannot sign in, email info@bookatradie.co.za from the email address on your account, with the subject Delete my account. You do not need the app installed. We will confirm we have received it within 2 business days, and complete the deletion within 30 days. We may ask one question to confirm it is really you — we will never ask for your password.

What gets deleted

• Your name, email address, phone number and profile photo
• Your ID document, any verification documents you uploaded, and the ID number on your profile
• For tradespeople: trade accreditations, insurance and company documents, service area and call-out settings
• Your saved properties, their addresses and map pins
• Photos you uploaded of jobs or completed work
• Your messages and chats (a chat is removed for the other person too), and your device's push-notification token
• The jobs you posted, with their quotes, photos and reviews; the quotes you sent; and reviews about you (except jobs you paid, or were paid, for through Book A Tradie: see below)
• Your sign-in credentials — the account itself is removed and cannot be recovered

What we have to keep, and for how long

A few things we cannot delete, because the law requires us to keep them or because another person has a right to them:

• Records of payments made through Book A Tradie — at least 5 years. Required by the Companies Act and tax legislation. With each card payment we keep the payer's verified name, ID number and login email, so that a card dispute can be answered and money owed recovered.
• Jobs paid through Book A Tradie — 5 years. A copy of the job (its details and location, its photos, and the quotes and messages between the client and the tradesperson who was paid), so that a dispute or a card chargeback can be answered. The photos are moved to private storage, and only our support and administration staff can see any of it.
• Reviews you wrote on someone else's job. These stay on their profile but are separated from your name and shown as from a deleted account, because removing them would misrepresent that person's rating.
• Records of which terms you accepted — 5 years, as evidence of what you agreed to.
• If you owe us money for a reversed card payment, your verified name and ID number, while the debt is unpaid and for as long as the law allows us to keep records of it.

When those periods end we delete the information, or de-identify it so it can no longer be linked to you. Our Privacy Policy (section 7) has the full list.

Before you delete

• A job in progress: finish or cancel it first, so the other party is not left stranded.
• Money held for you, owed to you or owed by you through Book A Tradie: this has to be settled first. The delete screen tells you what is outstanding. Earnings smaller than the payout fee plus R1 cannot be paid out, and are given up when you delete your account.
• A subscription bought in the app: cancel it in your app store's subscription settings. Deleting your account does not stop an app store subscription.
• A subscription bought on our website: it is cancelled automatically when you delete your account.

Your other rights

You do not have to delete everything. You can also ask us to correct information that is wrong, to send you a copy of what we hold, or to stop using your information for a particular purpose. See our Privacy Policy and POPIA Notice.

Questions

Information Officer: Jason Egerton · info@bookatradie.co.za · Book A Tradie (Pty) Ltd, 13 Lionel Road, Walmer Downs, Gqeberha.