POPIA Notice

Who is collecting your information

Book A Tradie (Pty) Ltd, registration number 2022/762404/07, of 13 Lionel Road, Walmer Downs, Gqeberha, Eastern Cape, 6070, South Africa.

Information Officer: Jason Egerton · info@bookatradie.co.za

What we collect

Your name, phone number and email address; your identity document and South African ID number; the address and map location of your property; photographs of the job and of completed work; the messages and photos you send through the app; your ratings and reviews; your device's location, if you choose to use it to place a pin; and, for tradespeople, your trade qualifications, professional registrations, public liability insurance and company registration. If you allow notifications, we also store a push notification token for your device so we can alert you to messages, leads and service notices and, if you switch on "News & offers", news and offers. We send news and offers by push or email only if you switch them on, and you can switch them off at any time in Notifications. If something in the app or website goes wrong, we receive an error report: what went wrong, the screen you were on, your device type and app version, and your account if you are signed in. Personal details such as email addresses, ID numbers and phone numbers are removed from error reports automatically, and the reports are deleted after 90 days. If you pay or are paid through the Platform, we keep payment records and, with each card payment, the payer's verified name, ID number and login email; for a payout account, the bank's name, the last 4 digits of the account number and the account holder's name. We also keep a record that you accepted our Terms of Service, Privacy Policy, this notice and, where they apply, our Payment Terms, which version, and the device or browser used.

Why we collect it

To run a marketplace where property owners can find verified tradespeople. Specifically: to verify that people are who they say they are, to match a job to tradespeople who cover that area and hold the right accreditation, to let the two parties talk to each other and agree a price, to take subscription payments from tradespeople, to take, hold, release and refund payments made through the Platform and pay tradespeople out, to answer card disputes and recover money owed, to find and fix faults in the app, and to keep the records the law requires us to keep.

Is it voluntary?

Giving us your information is voluntary — but we cannot provide the service without it. If you do not give us your identity document, we cannot verify you, and an unverified account cannot post a job or receive leads. Where you choose the automated check, your selfie is compared against the photograph on your document. That is biometric information, which POPIA treats as special personal information, and we process it only with your express consent and only to confirm the document is yours. You may instead upload your documents for a person to check by hand, and you may withdraw your consent at any time. That is the safety promise the platform is built on.

Who we give it to

The other party to a job (a client sees the tradesperson's business details; verified tradespeople with that trade see the job and, once one takes your job to quote on it, that tradesperson sees your name, exact address, phone number and email, and you see their phone number and email). Our service providers (Supabase, Render, Resend, Paystack, RevenueCat, Expo, Didit, Google, Komoot, OpenStreetMap and unpkg), who act on our instructions under written agreements or provide the service you use. In a card dispute, Paystack, the banks, our attorneys and registered debt collectors and, if a dispute was dishonest, the police and SABRIC. Regulators, professional bodies or law enforcement where the law requires it, or to investigate fraud or a safety incident.

We do not sell your information and we do not give it to advertisers.

Does it leave South Africa?

Yes. Our database and uploaded files are hosted in Frankfurt, Germany, and our other service providers also process information outside South Africa. Section 72 of POPIA allows this: Germany is subject to the EU General Data Protection Regulation, which provides substantially similar protection; our other providers are bound by written agreements to protect the information; and the transfers are necessary to perform our contract with you. Details are in section 4 of our Privacy Policy.

Your rights

You may ask what we hold about you, ask us to correct or delete it, object to processing, withdraw consent, and refuse direct marketing. Email info@bookatradie.co.za and we will respond within 30 days.

Complaints

If we do not resolve your concern, you may complain to the Information Regulator: POPIAComplaints@inforegulator.org.za · inforegulator.org.za · JD House, 27 Stiemens Street, Braamfontein, Johannesburg, 2001.